network support

Services on site for PROFINET and PROFIBUS

Adhoc troubleshooting on site in urgent cases of unexpected downtime

Acceptance measurement and report during retrofit and expansion projects

Best practice trainings for maintenance and operation workforce

on-site service

quality check

Evaluation and documentation of the current quality of your fieldbus installation 

Evaluation and documentation of the current quality of your fieldbus installation 

PROFIBUS
Checking the physical parameters (level, waveform, shielding current) in all segments; Assessment of the communication quality (telegram repetition, diagnostics, bandwidth)

PROFINET
Checking the communication quality (error rates, diagnostics, port load) Evaluation of the inventory data and the topology

Scope
½ day flat rate on site after individual appointment

Equipment
depending on requirements on site we use all tools of established vendors e.g. Softing, Procentec, Indu-Sol

 

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troubleshooting

Troubleshooting your fieldbus installation

Troubleshooting your fieldbus installation

PROFIBUS
Verification of physical parameters and communication quality; Finding fault causes and instructions for their elimination; final measurement

PROFINET
Checking the communication quality; Finding fault causes and instructions for their elimination; final measurement

Scope
from 1 day on site according to customer's appointment

Equipment
depending on requirements on site we use all tools of established vendors e.g. Softing, Procentec, Indu-Sol

 

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acceptance + report

Measurement of your fieldbus installation and documentation of quality parameters according to specification 

Measurement of your fieldbus installation and documentation of quality parameters according to specification 

PROFIBUS
Cable measurement; Checking the physical parameters (level, waveform, shielding current) in all segments; Assessment of the communication quality (telegram repetition, diagnoses, bandwidth); Creation of a topology

PROFINET
Checking the communication quality (error rates, diagnoses, port load); Capture of inventory data and topology; Creation of a reference measurement

Scope
from 1 day on site according to customer's appointment

Equipment
depending on requirements on site we use all tools of established vendors e.g. Softing, Procentec, Indu-Sol

 

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long-term service

maintenance contract

Periodic (eg annual) on-site quality check and recommendation of suitable actions to maintain the performance of the fieldbus installation as well as adhoc service on demand in a defined region and at defined reaction times

Prerequisite for the maintenance contract is a completed acceptance measurement and a confirmed good state of the network.
 
 

Periodic (eg annual) on-site quality check and recommendation of suitable actions to maintain the performance of the fieldbus installation as well as adhoc service on demand in a defined region and at defined reaction times

Prerequisite for the maintenance contract is a completed acceptance measurement and a confirmed good state of the network.
 
 

scope:
ongoing, at least 12 months contract duration, annual continuation by 12 months

 

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remote maintenance contract

Periodic (for example annually) quality check via remote access and recommendation of suitable actions to maintain the performance of the fieldbus installation as well as adhoc service if required in a defined region and at defined reaction times.

The remote maintenance contract is an extension of the existing maintenance contract. Installation of modules for remote monitoring is part of the contract. The customer provides and supports the requirements for a remote maintenance connection.

Periodic (for example annually) quality check via remote access and recommendation of suitable actions to maintain the performance of the fieldbus installation as well as adhoc service if required in a defined region and at defined reaction times.

The remote maintenance contract is an extension of the existing maintenance contract. Installation of modules for remote monitoring is part of the contract. The customer provides and supports the requirements for a remote maintenance connection.

scope:
ongoing, at least 12 months contract duration, annual continuation by 12 months

 

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practical training on site

PROFINET maintenance

On-site training for system integrators and plant operators for the professional installation and acceptance as well as efficient maintenance and servicing of PROFINET installations.

On-site training for system integrators and plant operators for the professional installation and acceptance as well as efficient maintenance and servicing of PROFINET installations.

content:
The training provides an introduction to the PROFINET technology and the requirements to be met by the valid standards; a demo setup will demonstrate and explain the procedure for troubleshooting using the current available measuring toole; The knowledge transfer is supported by practical exercises for each participant.

scope:
1 day on site, including training equipment and handouts, max. 10 participants recommended



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PROFIBUS maintenance

On-site training for system integrators and plant operators for the professional installation and acceptance as well as efficient maintenance and servicing of PROFIBUS installations.

On-site training for system integrators and plant operators for the professional installation and acceptance as well as efficient maintenance and servicing of PROFIBUS installations.

content:
The training provides an introduction to the PROFIBUS technology and the requirements to be met by the valid standards; a demo setup will demonstrate and explain the procedure for troubleshooting using the current available measuring toole; The knowledge transfer is supported by practical exercises for each participant.

scope:
1 day on site, including training equipment and handouts, max. 10 participants recommended

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PACTware in use

On-site training for plant operators on the FDT frame application PACTware for smart maintenance and service of field devices in process industry

On-site training for plant operators on the FDT frame application PACTware for smart maintenance and service of field devices in process industry

content:
The training provides an introduction to the FDT/DTM technology and shows the benefits it brings to users; PACTware as vendor independent and fieldbus independent FDT application will be presented in use; a demo setup demonstrates and explains the project engineering whithin PACTware; most important tasks such as parameterization, diagnostics or the exchange of field devices are shown and trained.

scope:
1 day on site, including training equipment and handouts, max. 10 participants recommended

 

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support anfrage
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PROFIBUS to PROFINET migration

On-site training for planners and system integrators about the guideline and techical support for seamless migration from PROFIBUS to PROFINET

On-site training for planners and system integrators about the guideline and techical support for seamless migration from PROFIBUS to PROFINET

conent:
The training provides a comparison of PROFIBUS and PROFINET in terms of technology and user benefits. Technical requirements depending on several use cases are introduced. The correct layout, installation and acceptance of PROFINET networks will be trained in accordance with the applicable standard and guidelines.

scope:
1 day on site, including training equipment and handouts, max. 10 participants recommended

 

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